Prices
All prices are displayed in Pounds GB and/or EURO and are inclusive of VAT. You can choose the currency within the shop-system.

Payment
We deliver on open account. You are getting an invoice and you are expected to pay within 14 days after receivement of full order.

Back Orders
If an item is not in stock, we will back order this for you, but we will always contact you by e-mail to advise you of the situation and provide you with the option of cancelling your order.

Dispatch Times
We aim to dispatch all orders within 5 working days of receipt of your order.

Delivery Addresses
While for reasons of security we will normally only deliver goods to the credit / debit cardholder's address, we will consider an alternative delivery address on request. This can be done by sending us your order number and delivery instructions using our e-mail enquiry form immediately after completing your order. Alternatively, you can telephone us.

Delivery Charges to Mainland UK
Our delivery charges vary according to the total value of each order:
Up to £100 = £23,50
Over £100 = 18 %
Save money by buying several items at the same time!

Delivery Charges Outside Mainland UK
Delivery to addresses outside mainland UK will incur an additional delivery charge. We will contact you by e-mail to invite you to accept the adjusted order value before dispatching your order.

Cancellation
You may cancel your order by writing to us by post or e-mail within 7 working days of receipt of the goods by you. You must then return the goods to us within 14 days at your expense in an undamaged, unused and unopened condition. We will refund the cost of your order subject to deduction of our delivery charge .

Damaged or Defective Items
Damaged or defective items will be replaced at our expense, failing which a full refund will be made.

Customer Service
Our business opening hours are between 9.00 am and 5.00 pm Mondays - Fridays. Customers can contact us by telephone at the number shown above. Our answer machine is available outwith these hours; calls left on our answering machine will be returned within 24 hours. Normal national telephone rates apply.

Complaints Procedure
While we aim to avoid complaints by providing a quality service, we recognise that an essential part of any quality service is the provision of an effective complaints procedure. Any complaints should be forwarded by e-mail to the address shown above, marked for the attention of Kerr Currie. Complaints should be made within seven days of the complaint first arising. We will endeavour to respond within five working days, with the intention of resolving all complaints fairly, confidentially, effectively and speedily.